Terrible. Thoughtless. Stressfull. The words that ...

Terrible. Thoughtless. Stressfull. The words that come to mind when thinking about dealing with SPM in Springfield. It was my first time renting, 7 month contract, in a nice little place with my good friend. Dealing with SPM made the experience so disappointing, we wished we had have gone with someone else. From day dot, staff had seemed borderline rude, but that was only the start. We did our routine check of things that needed repairing in the property when first moving in. We learned about 3 weeks into renting that the dishwasher had problems. It seemed like it had been roughed up from the previous tenants. We alerted SPM of this. We did not get a working dishwasher for the rest of our stay. Thats how pathetic they were with attending to maintenance repairs. We had a man come in to have a look at it after alerting them twice, the problem was not fixed. As we continued to have problems with it, we sent in more reports about the dishwasher, we felt they kept being ignored, as every time we would put in a new report, they would either keep asking us what the problem was (which we had explained several times) or they would not follow up with it, no communication, we wouldn't know how long we'd have to wait this time. We finally had to send them a breach notice through the RTA. They did not attend to this notice. I would have been prepared to go to court if our contract had have gone any furthur, simply because I cannot stand getting bad service. Some communication with staff members were polite and helpful, so I do make exceptions for these people, but some others were very blunt and unpleasant towards both me and my roommate. The dishwasher was a problem for myself in particular, as I do alot of cooking, and the kitchen was quite small. In the end, a maintenance guy was finally called to come and have a look at it, literally 2 days before we moved out. What was the point. He said the dishwasher needed replacing. Goes to show why it was so crap. Even though I was told the dishwasher was 'brand new' even though we reported rust marks on it when we first moved in. We always paid full rent, two weeks in advance. This annoyed me as paying rent also includes paying for access for all 'working' facilities. At the end of our contract, SPM took a payment out of both of mine and my roomates bank account, when they weren't suppose to, as we paid 2 weeks in advanced. What frustrated me the most is that there was no apology for this. This was a difficult financial time for me, so a huge inconvenience. It literally took over 3 weeks for SPM to get that money back into our account. That was our money, it should have been transfered back to us as soon as they got it. At one point, I was told we needed to wait until we get our bond back, to get that rent back put back into our account. Which was total balony, bond had nothing to do with rent mistakenly taken out of our accounts. They probably just wanted to keep it in there for as long as they could, so they could make interest off it. We also had to contact the RTA and file a dispute about getting that rent money back to us, there was so much back and forth about it. In the end the money was finally transfered. It should not have taken anywhere near that long. My roommate and I both agree that most of the interaction with SPM was very unpleasant, they really do treat you like second class citizens. My roommate and myself also believe that we were both polite with our communications, and were pretty good tenants. SPM also failed to show up for an inspection one day. We received both a letter in the mail and email about an inspection early December. I made sure I was home that day to watch our dogs, and be of help if needed. No one showed, and I put off things I was meant to do that day. I rang and they apologised and said that because we had not extended our lease, we would not need the inspection. It would have been nice if someone had have bloody let us know that. I was frustrated that they had wasted my time. Overall, communication was terrible. 0/10 would not recommend ever.