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Globalist member treated horribly every time I che...

Globalist member treated horribly every time I check in I feel like I am blacklisted by one of your managers named Nicole W. at this location that I stay at every week now for half a year. I use the most inexpensive rate I can get since I am already spending $50,000 plus with your hotel per year and sending thousands of dollars of business to your hotel through my travel agency. Sometime I use a rate discount and I am told I cannot receive any upgrades or benefits of my Globalist Membership when I check in. No discounted parking, No access to Executive Lounge and the smallest dirtiest room it seems they can find. For the second time now I walked into a bathroom with muddy foot prints all over the floor. My room key would not get me into the Executive Lounge. I told them I was parking in the Garage. Refused a discount on parking and then when I went to leave the garage my room key would not let me out of the garage. Had to go front desk to get key working for Executive Lounge. Had to go to front desk again to get it working for Garage. This is no way to treat a Globalist Member and dedicated Hyatt customer. Extremely unhappy with this location and the way I am treated. A Globalist Member is the highest loyalty level you have and should be treated well all the time not based on what rate they book their room at or how much money they spend at your hotel.

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