sarah melrose

Review of Hideaway Island Resort

We stayed here for 3 nights over Christmas, whilst...

We stayed here for 3 nights over Christmas, whilst many aspects were great- the setting & location for one & the fact you could snorkel right off the island, and on Christmas day they put on a lovely feast for us all. Unfortunately the rooms are severely outdated. The bathroom shower barely worked, the toilet liked like it had been there for 100 years & the door didn't work & there was no ceiling to the bathroom. Given the fact the room was a 1 bed apartment, it had a kitchen but nothing in it. Not a single glass or crockery to be seen. However, what really brings it down is the fact we arranged a pick up from the hotel for one of our friends who arrived late in the middle of the night. We confirmed this pick up twice during the day of pick up, one with reception and once with Sue herself (manager). However at 1am nobody picked my friend up. When we complained about this, and asked for some compensation (it wasn't a pleasant or safe experience for my friend) we weren't even given an apology from Sue, which was really shocking. In fact she looked annoyed! Which I found baffling, and very bad service unfortunately. It really makes me want to put 2 stars but I'll leave it at 3 as we had a nice time overall, just don't expect some of the basics let alone luxury