Amanda Drumheller

Review of Downtown Animal Care Foundatio...

We went to the Downtown Animal Care Center for a p...

We went to the Downtown Animal Care Center for a puppy socialization class and asked the front staff where we check in. They told us someone would be out to get us from the training group. We arrived 15 minutes early and waited 45 min. Finally one of the four puppy owners waiting with us asked if the front staff knew if the class was still happening. The front staff finally grabbed the trainer who came out and said the class had started 30 min ago. The front staff (who were not too busy) watched as we sat there and missed the class instead of informing us it was in the room next door. This class occurs every Saturday at the exact same time and space so it baffles me the front desk staff would not be more informed or helpful. Needless to say we will not be taking our puppy here due to poor customer service.