Nicholas Herbert

Review of Mount Sinai

I went to the ER here on 2 separate occasions. Bot...

I went to the ER here on 2 separate occasions. Both times they double charged me on testing. As my insurance has put it, they "charged you for the burger and then again for the patty". I've called multiple times. The billing department admitted over the phone that I was indeed double charged, but then told me they need more time to review the case. I've been waiting 5 months now. In a recorded call between their billing department, my insurance, and myself, they said I would receive a response by January 26 (almost a month ago now, and at that point already 4 months of me calling). I still haven't received any response. Ignoring the awful response time for an issue like this, the fact that they overcharged me twice on 2 separate occasions makes me think it's not a mistake.

On a separate note - one of the doctors on duty said "I didn't want it to be this busy tonight". Not exactly something that inspires confidence when you're at a hospital. Go anywhere else.