*** UPDATE ***

*** UPDATE ***
Following this review I was contacted directly by RGO and a Steelcase representative in order to make it right. They went ahead and ordered me another chair, which his time arrived (on March 12) with protective coverings and in good condition. I do appreciate that RGO did not stop until we had a chair that was in good condition.
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I recently purchased a Steelcase Leap V2 chair from RGO and had a pretty terrible experience from start to finish. As other have noted, in order to look at chairs in their showroom you have to sign in and then you are assigned a sales person to show you products. There's nothing wrong with that, but the sales lady didn't know much about the product and had to keep leaving to find out basic information about the chair.

I did end up purchasing the chair (since I already knew what I wanted) but when I received it and opened the box the chair was covered in dirt and scratches. It was shipped inside a large box with no actual protective covering on the chair. I returned this chair for a replacement, and the second one that was delivered had the same problem. I sent that one back, and now I just received the third replacement chair which has the exact same problems. The delivery guy suggested that depending on what factory the chair comes from determines whether or not it's shipped with protective coverings?!?

I'm exhausted from dealing with RGO over the last 4 months on this so I decided to just accept the loss and took delivery of the chair the 3rd, still damaged and dirty chair.

Throughout this process RGO failed to effectively communicate with me what was happening. The sales lady would state that she'd follow up in 2 days with more information about replacement and delivery, and then I'd hear nothing so I'd have to follow up with her and even CC other departments in order to get a response.

In summary of my experience:

- RGO did not know much about the product they sold me
- RGO had poor communication with me after receiving payment
- RGO was unable to deliver a chair that was not damaged after 3 attempts
- RGO has not attempted to make this right in any way whatsoever

I highly suggest avoid doing business with RGO at all costs.