I could not believe the experience I had in this p...

I could not believe the experience I had in this place.

- EIGHTEEN HOUR WAIT TIME. Hope you aren't having a cardiac event like I was when I came for care and was turned away.

- Staff extremely unfriendly. Probably in part because...

- A drunken homeless man was allowed to shout obscenities and threats of violence at other patients and staff, meanwhile the security guards stood around with their hands literally in their pockets. This went on for HOURS.

- I actually was at the hospital a day earlier to have bloodwork and a chest x-ray done. I asked if they could use that and was told yes. Minutes later, they drew new blood, took a new x-ray, and then sent me to the waiting room, where I sat for 5 hours before being told I'd be sitting for 13 more. In other words, I'm sure these people intend to charge me for new x-rays and bloodwork even though they had both on record, not even 24 hours old. They lied to me.

- I will say the patient relations lady who came around was great. I told her I appreciated her and what the staff does, and I do, despite the attitude problems many had. Still, her explaining that the hospital had abnormally high wait times did not actually help me during a terrifying medical emergency. I feel for her, as I saw two patients verbally abuse the woman. I do appreciate her coming around, though, even though it made no difference in the experience. She has a very unenviable job.

- The online patient portal does not work. I truly have no idea what my results of anything I have ever had done at this hospital is.

- You know the x-ray I had to pay for TWICE? Yeah, they didn't send either to my doctor. A month later and I'm STILL trying to get it into my family physician's hands. I'm not playing the role of middleman, trying to coordinate faxes between two medical entities.