It was our first time here on 12/19 with my wife a...

It was our first time here on 12/19 with my wife and 9-year-old son. The gentleman taking care of us was really short, not welcoming, and not engaging with us at all. He was rude and seemed really bothered by us. We didn't get his name but he has long curly hair and wears it in a ponytail. We manage painfully to get through selecting and paying for what we wanted $80 to climb for the day. We were lucky to have a nice woman give us our orientation and she apologized for the gentleman's behavior. She was extremely nice and answered all of our questions and we greatly appreciated it. Especially after having the experience with him. We tried our best to enjoy our time but we still left with a BAD taste in our mouths. To put it simply we will not come back to this place because of the POOR customer service we experienced. I will gladly take my business to Metro Rock any day! First timers here don't waste your time here!