Cassie Lilly

Review of Now Larimar Punta cana & Secre...

I got a bacterial infection from a dirty hot tub o...

I got a bacterial infection from a dirty hot tub on our balcony and the horrific on site doctor tried to forge information on medical forms because I wouldn t sign saying I agreed that I had an allergy. She told me if I wouldn t pay to be taken to an offsite hospital and given injections paid for by me (adding an extra day to my trip without reimbursement) then i had to sign a form she wrote all in Spanish and I wasn t allowed to write a note saying i disagreed with her diagnosis. I have a painful case of bacterial hot tub rash on my entire body as well as a fever and throat infection where it s spread to my lymph nodes. This is after my boyfriend broke his toe on a loose door stop and they claimed he couldn t see the doctor because we gave you a lobster dinner so you ve been compensated . It took them three days to clean the blood off the floor, they wouldn t clean the hot tub after I informed them about my rash, and we met four people who ALSO got food poisoning from the terrible lobster dinner. Weak drinks, bad food, a beach covered in seaweed because they allow far too many boats for water excursions to speed through the area (we checked out several other beaches and none of them are experiencing this problem, plus the signs they have up about the department or environment saying it s because of global warming are lies - when I contacted them they had no idea what I was talking about), and a staff that will do anything to up a sale. Why am I being disturbed on the beach and pushed to purchase spa packages? THREE TIMES IN AN HOUR. Why was I told to participate in a 90 min breakfast for $200 in leisure credits when it ended up being a THREE HOUR meeting we got $100 in credits for. Being told the credits could
Be combined was a lie. Being told they could
Be used at the casino was a lie. Being told they could be used at the gift shop was half true - if
You don t use it all at once you get nothing back. When we checked out we told the staff the trip was horrible and I explained how my rash was being ignored and no one bothered to consult me after the doctor literally pushed my injured boyfriend to try and get papers back with my signature on them (she stated quite obviously she would forge them). She said that s too bad and that was it. We sat for over an hour in the lobby waiting for our bus to the airport and NO ONE said a word to us. Not even our personal concierge bothered to ask us anything at all. Once he stops getting points for our resort actions he didn t care. I had to go to the ER last night and now i have to make another trip to the doctor today because of how bad the bacteria has spread. Has Secrets or AMResorts said ANYTHING? Nope. Not a word. This wasn t my first experience with these properties but it will definitely be the last and I ll be pursuing legal action to be compensated seeing as how they have no interest in being decent human beings.