I would give this company a 0 star if I was able t...

I would give this company a 0 star if I was able to. We had been sent a machine mid July to be set up August 11th. We were charge for the month of July. When we set up in August we had nothing but problems. The machine wouldn't process any transactions and would automatically cancel whatever we tried to get our clients to pay. We called numerous times with no success in resolving the problem. Finally after 2 weeks of hell they sent us another machine. This one didn't work at all!! Again, many failed attempts to have a technician come to see what the problem was. We were told 24-48 hours and after a week of not hearing from them we decided to cancel. At sign up we were told we had 30 days to try the machine and if we weren't satisfied to call and cancel without any fees. Well guess what? We cancelled September 2d. Had not heard anything from them afterwards so assumed everything was ok. October comes and we were charged for the FULL month of September. And if that wasn't enough I receive a letter in the mail at the end of October stating that I owe them $500 and it is over 30 days overdue and it has been sent to a collection agency! I was not aware of this as I had been specifically told we had 30 days to cancel! I am livid. The departments clearly don't talk to each other because they have asked for their machine back today when it was sent back in September when we had originally cancelled. RUN from this company! They will take your money and will seemingly stop at nothing to do so. The customer service is below satisfactory. A bunch of people who have been barely trained to answer your questions and long hold times. As for me, I am still dealing with them unfortunately and hoping, more than likely in vain, for a fair turnout.