I tried to order some seats for my family in the f...

I tried to order some seats for my family in the first floor via an order form, but we received seats in the second floor instead, though for the same price. The view in the 2nd floor was not good.

During the show on 11/23/18, another family seating behind us kept on kicking on my seat back.
It was very distractive and annoying. I wish the theater to set up a rule to protect audience against such an annoying activity. Kicking at seat backs of the front row should be prohibited.