Carolina Sanchez

Review of Grand Bohemian Hotel Orlando

We made reservations for a birthday dinner a week ...

We made reservations for a birthday dinner a week prior and were told over the phone there WASNT a cake cutting fee by a female staff. We had a large party with us so we wanted to make sure we could bring a cake at no additinal cost. When we got to the restaurant, we learned different. My husband asked to speak to Rick -manager, to help us address the issue as we had been misinformed over the phone. Rick immediately questioned us and wanted to know who told us the misleading information, unfortunately we did not catch the persons name (hard to remember a name after a week) but told him it was a female and that we had made our reservation a week ago. As a manager, Rick did not wave the fee and said it was out of his hands (really?). Being a high end restaurant, all employees should be trained on giving the same information to consumers who bring large parties like ourselves. A cake fee can be meaningless but it s the customer service part that we feel Rick didn t handel correctly. Forthermore, it was a Sunday with about 5 others parties in the restaurant and the food took forever to come out. The food was good but we strongly feel the entire staff needs to be retrained, we will not be returning here again.