Beware! This place completely misleads its custome...

Beware! This place completely misleads its customers as far as returns! I placed an order and it was shipped within 1 hr or so they say. I needed to cancel the entire order and was told via email, because the don't have a live customer service department, that I would have to refuse the order and I'd receive a full refund minus shipping... Great! I was refunded 7.00 and my purchase was 39.10! That's one hell of a day to make money! Having said that, Rock Auto has lost a good customer! I've referred many, many friends to this company, believe me I intend on letting them all know if my very negative experience! Absolutely the WORST customer service ever! Update: I've sent 7 emails to date requesting to speak via telephone to any member of management to no avail! That's gotta tell you something!!! Can you say scammers??? I knew you could!!!