We have privately purchased quite a number of even...

We have privately purchased quite a number of events with this company. We have accepted the postponement of all events cancelled in 2020 except for one. This was to celebrate a 50th wedding. The item was sold to us when the sales advisor asked if we had any 'special family events' in the near future.... ICE even printed 50th wedding invites for us. We have made it clear - all along that this is a one-off event and not movable.
In the interests if fairness we have requested a credit note to be applied to another event we already have booked - but ICE have refused, stating that our rejection of the postponement means that they will simply keep all monies and not deliver any event at all!
We are utterly disgusted by their attitude, considering how much we have spent with them, and are now seeking to invoke a Section 75.
DO NOT DEAL WITH THIS COMPANY - THEY ARE NOT TO BE TRUSTED.