My mother was in the ICU for 4 weeks after having ...

My mother was in the ICU for 4 weeks after having her heart stop twice. Let me first say thank you to the Dr. who revived my mother twice to allow me and her family to speak with her and for her to recognize and acknowledge everyone. As for the nurses and staff most were caring and attentive to my mom. There are really 2 staff members I had a bad experience with which were the social worker that was suppose to keep us informed about the status my mother was in the day she was brought in. I don't remember her name but in an emergency situation such as what we went through a family wants to know the status of their loved one in as quickly as possible and the social worker was non existant till my dad had to ask status. The other issue was with a nurse by the name of Letty in the ICU unit. She seemed un caring and rude. First when a family is going through a difficult situation such as this you want staff to be aware of the situation the family is going through and be caring or at least act like it. One example I will give is my mother was alert on this particular day that I went to visit her and she spoke a full sentence twice and I saw it , mind you I am the type of person I have to see it to believe it. Well the next week I brought this up with my dad out loud and she was the nurse on duty ya lucky me and she said no I don't believe it she has a tracheotomy she can't speak ok thank you for entering the conversation unwanted but I kindly told her let me rephrase what I said I saw her mouth the sentences. This type of person has no business in a profession where sympathy and caring is in the job description.