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Review of U-Haul

The store manager was rude and very un-professiona...

The store manager was rude and very un-professional. I had reserved a trailer for pick up had a reservation number and he stated he did not have the trailer. I requested that he help me with something else. He said you could go to Genesee rod location and get the trailer. I asked again what was he going to do to resolve this he said nothing because I disrespected him. I was on tight schedule and needed trailer. I had even verified the location that morning. After basically being told that I am SOL. I went to 1400 Genessee rd location they could not have been nicer. I was stuck and needed the trailer. I will rent from U-haul but will never rent from this location again.