I went to the store in Richmond to return. I bough...

I went to the store in Richmond to return. I bought the shoes and was not advised that I could not get a refund since I used my debit card. The guy at the store says he can exchange or give me a gift card. I ended up going to a different store to exchange the shoes on Broad st. The guy there overcharged me as I had military discount I said something to him and he just blew it off. These both were the worst experiences ever. I'll stick to kids foot locker, champs, or finish line bc these stores were garbage and labeled customer service skills. The girls one on Broad and the one on S. Laburnum were the only ones with customer service. The guy I'm Laburnum was too busy talking to some chick vs doing his job to keep his customers happy.