Ken Duckworth

Review of Garrett Automotive

I have a 2009 Buick Enclave and it was having an i...

I have a 2009 Buick Enclave and it was having an issue with sputtering and bucking when going up a hill when I was driving 55 to 60 miles an hour. I have had this vehicle for over five years and I have had this issue two times before. Each time is was a bad coil, the first time it happened it was coil #1 that was the culprit and the second time was coil #5. I took it to Garrett's and explained to them that I've had this issue twice before, showed them the paperwork from the repairs that were done before, and told them to check the coils. They called me back the next day and said it was a broken motor mount that was causing my issue and that there was nothing wrong with the electrical system. They replaced the motor mount which cost over $300 and when I took the Enclave out on the road, it started sputtering and bucking on hills. I then took the vehicle to Matthew's Garage and they found bad coils. They replaced the coils and the Enclave is running like new now. I would not recommend taking your vehicle here because they do not listen to the customer. I told them what was wrong with it when i took it and they acted like they didn't really want to hear what I was telling them. They completely ignored the fact that I've had this same issue two times before.