Lisa Fristrup

Review of McArthur Homes

McArthur Homes is a fantastic company! Having the...

McArthur Homes is a fantastic company! Having them build my town home was a very positive experience. They pay attention to detail and build high quality homes. Julia was amazing to work with in picking everything out from bathroom fixtures to paint to flooring, etc. Paige and Jeff were amazing from the day I signed the papers. Paige would send emails weekly with update pictures and was available for any questions during the process. I had a major concern that was addressed by one of the owners who was very kind and responded promptly. When my cabinets were installed, there was an error on one of the cabinets. I brought it to the attention of Paige and by the next day, the correct cabinet had been installed. New home owners are given a 3-ring binder with all the information you could ever need. If I had a question, I would refer to the binder and 9 out of 10 times, the answer would be there. The company runs very efficiently and is very organized, which makes home building so less stressful for the customer. I am so impressed that McArthur Homes has their own 1-year warranty department instead of having another company take care of the warranty. Dean is the contact person for warranties and responds promptly to any issues that arise. I have only had a few minor issues with the home since I moved in. But thanks to Dean, and the contact numbers I was given for emergencies, things were taken care of in a very timely manner. The sub-contractors that built the home, under the direction of McArthur Homes, are the ones who take care of warranty issues, and do so in a prompt and professional manner. Because the same contractors who built the home are used for warranty issues, they know how the home was built and know exactly how to fix a problem. On the day I received the keys, both the head contractor and one of the owners were there to greet me and welcome me to my new home. Paige and Jeff sent a house-warming gift. If I ever choose to build a new home again, I would ONLY use McArthur Homes!