Danielle Nguyen

Review of Memorial Assistance Ministries...

Revised Review:

Revised Review:
After speaking to Martha (the CEO), I am revising my review. Although I had the poor experiences, she reached out to ensure she looked into the matter and resolved the issue. It showed me that customer satisfaction is important to her which I truly appreciate. I will continue shopping here since as previously mentioned, I believe in the cause. I enjoy the selection and although the prices can be high compared to other thrift stores, I still manage to find some hidden treasures at reasonable prices. Thank you again Martha for showing you care.

Old Review:
I am sharing my experiences so management can be aware of the treatment customers are receiving from the Latina security guard. I understand there is a need to keep order but there is a fine line between order and making customers uncomfortable. She has crossed that line one too many times to keep silent. Upon arrival, she looks at you up and down without a smile or greeting. It makes me felt very uncomfortable and unwelcome. I am a buying customer and support your cause. On several occasions I have been eyed and followed with my 4 yr old daughter like I was a thief. I am a professional, well dressed giving no inclination of such act. One instance, I was rushed to leave with 10 mins to spare when MAM announced they were closing soon. Without a chance to make my final selection, she followed and rushed me with a harsh tone. The straw that broke the camel's back was when she snatched a book from my daughter's hand and said, "that book is for sale" the last time we were there. You see, I bring my daughter here when she is good so I can treat her to a new book. My daughter was quietly sitting on the side browsing a book when this happened. I was standing right by and witnessed the whole thing. I found it shocking. When I expressed my distaste to David, she walked by angrily and confronted me. I find it troubling that she can intimidate and frighten a child just 4 yrs old without a conscience then confronts the mother. My daughter was not misbehaving in any way. If she was, bring it to my attention and I will reprimand her. It is inappropriate otherwise. Don't grab her by the shoulder and take a book from her hands like that. She is allowed to browse before she selects a book for purchase. Earlier that same day, the same security guard was in the boutique where I was shopping, bad mouthing about another customer. I find this very unprofessional to do in front of another customer. Couldn't that wait until I leave? It made me so uncomfortable. All in all, I think it is unfair to treat customers that support your business with such blatant disrespect. After speaking to David, he explained there have been customers that abuse the establishment. I am sorry to hear that but to generalize and mistreat good patrons is just wrong. Maybe she needs a break or a good talking to because she is hurting your business. I spent over $200 that day before this happened and haven't been back since. I am the one that purchased the 3 bottles of perfume for $50 each among other things in the boutique. I really hope you read this and address the issue. Sincerely, Danielle