Monique M

Review of Seminole Hard Rock Hotel & Cas...

As an elite member it's been incredibly difficult ...

As an elite member it's been incredibly difficult lately to redeem the free comp nights...they're mysteriously booked up right when I get the emails for the free room...this is not good since they've outsourced customer service department and was charged for a room that should've been free...they did nothing to reconcile my inconvenience..will be looking elsewhere to play..

UPDATE: the very nice woman Judy was incredibly helpful and was able to accommodate me..I hope to not have anymore issues in the near distant future