Dean Edmonton

Review of Independent Jewellers

Replaced the gasket on my Seiko for $10.50. Job wa...

Replaced the gasket on my Seiko for $10.50. Job was done in less than ten minutes. All good so far. Problem comes when you go to pay. They INSIST you provide name phone number etc. even for cash. If you are paying credit card they also want picture I.D. I refused and elected to pay cash and refused to provide phone, name etc.. Clerk was very hostile. Told me no name no warranty. Big woop! Had to ask for a receipt because she had no intention of providing one. Didn't say anything on the back of the receipt about needing all that for the one year warranty on watch repairs. Just said you need the bill.

I had to be very firm with the young Asian lady manning the Service desk. I remained polite but she was extremely aggressive. I will never go back because of her antagonistic attitude and poor service.