Leslie Hansen

Review of The Waterworks

I had a gas lead in the house with numerous proble...

I had a gas lead in the house with numerous problems listed before the gas company would turn the gas back on. When I called they booked me for an appt. the next day between noon and 4. I called at 2:30 because I wanted to check the arrival time and needed to get back to work by 4. Shawn showed up at 3 and apologized for the delay - it sounded as if he was not the person who was to arrive, but they sent him when they knew I was in a hurry. Shawn explained that one of the items on the list (which would cost me an extra $117!) should not result in them keeping my gas off; however, if I had a home inspection I could be fined. I told him my financial concerns and asked what the odds were that I wouldn't have my gas turned back on if it wasn't fixed. He wasn't sure, but and gave me words to use if they asked why it wasn't corrected. About 5 minutes later he walked back in the house with the $117 piece and said "I found some 'scrap metal', so don't worry about the fee." I was near tears... as I know he was simply doing it out of the kindness of his heart. He said it was because they were so late in getting there. He had all the repairs done within an hour for $590. I don't know if it was a reasonable fee or not, but knowing that he saved me for the metal, I'll be eternally gratefull! Shawn is a definite asset to this company!