The amenities are good, but service and support ar...

The amenities are good, but service and support are severely lacking. Two examples from within the past week: Things inside the apartment break pretty regularly, like shortages for multiple lights and fans, most recently the oven range stopped working, when maintenance came by to fix it, he took 2 min to look at it and then told us it was working fine when it clearly wasn't. Also, paying rent is the biggest hassle. They switched services requiring us to re-enter our payment info. When it didn't go through, they charged me $50 on the presumption that I entered in my information wrong. Even if I did mistype my account number, a $50 fee is ridiculous. Ultimately, the rooms are pretty nice, but for the amount you're paying in rent per month, there are many places all in the same area that I'm sure have much better support for residents