My husband and I went to the Union Street branch o...

My husband and I went to the Union Street branch office to open a simple checking account, due to establishing duel residences in NY and Florida and had a less than positive experience. One month after signing the initial paperwork (apparently one form wasn't signed and we weren't notified until I followed up with them), we made individual trips to the bank to correct this issue during our work hours. Approximately one week later, we received a call to pick up our checks at the bank (because checks are mailed and they need to be signed for and we were on vacation) only to discover our street address & city (Schenectady) was spelled incorrectly. Sadly, we will not be using these checks and will be replacing them with checks we can get on line. Hopefully we will be able to continue business with Trustco without further mistakes once we independently solve these issues.

Thank You Patience New Customers.