Jacqueline R

Review of Kleinfeld Bridal

If you want to be treated poorly, shown things you...

If you want to be treated poorly, shown things you specified you did not want, & become so upset you ugly cry in front of your friends and family, go to Kleinfelds.

When I arrived in the store, they appeared to misplace the appointment, but after furnishing a screen shot, I was able to be seen. I was told I would have fewer options in store but would be taken to the sample store across the street due to timeframe. I understood this & waited patiently. Appointment did not start until 20 minutes after the scheduled time.

When I met with Rosaria, my bridal consultant, & her intern I was excited despite the hiccups which had occurred up until that point. We discussed my past experience with other bridal salons, what type of dress I had envisioned, the slim timeframe and the budget. I specified I wanted a simple fit & flare silhouette, no lace, beading, buttons, etc. & a conservative but doable budget. I think when Rosaria heard we wouldn t be spending 10k on a dress, she checked out. Typically your consultant will ask about your wedding, the groom, your story, etc. & she didn t seem interested in any of it. She started to leave to pull some things, but I stopped her to show her pictures from the Kleinfeld website, another thing she didn t ask for.

Another 10 minutes passed while Rosaria went to check what could be rushed. When she and her intern returned, they brought one of the dresses I requested & the rest had lace, sheer panels, and buttons. The first dress sample was so small, I couldn t pull it over my arms. For reference, I m a street size 8, & most samples in 6 other bridal salons fit me, even if they didn t zip all the way in back. Rosaria expected me to make a decision in that condition. I tried on another dress (which again, was not the style I requested) & it fit better. Still being interested in the first one, I asked if they had a bigger size. Rosaria went to find a bigger sample in that dress, but told me to use my imagination & clipped another long sleeve dress to my shoulders. Like this was going to give me a clear picture of what I would look like on my wedding day. Needless to say, I & my family were dumbfounded.

We tried on some more dresses & it was my family who told me to walk around in the dress & look in the big mirror outside. Rosaria didn t arrange the dress, or fluff the train, my best friend did more than she did to help arrange the gown. We finally got the long sleeved dress in a larger size & asked to see a belt, which Rosaria ignored.

Perhaps the most insulting thing which occurred was when I tried on the last dress. I tried on a blush dress which was beautiful, but not my desired silhouette. I was frustrated & starting to get tearful because of this experience. When Rosario saw my face, she made a snide comment; it looks like you re not ready to get married. We were horrified. I explained to Rosaria the dress was a gift from my mother & we were not going to purchase something I was not excited about or felt good in.

I noticed that some of the dresses she had brought initially had disappeared from the dressing room & asked what had happened to them & if I could see anything else. I had noticed other consultants earlier asking about some of the dresses, so I guess they came into our fitting room & took them before I could try them on. Rosaria shrugged her shoulders & said there was nothing else in the store that would fit me. When I went to change, Rosaria said I could look around & see if there was anything I liked because she didn t want me to leave upset. At this point, it was too little too late. After condescending to me & providing poor customer service throughout the hour long appointment (appointments are supposed to be 90 minutes long on Fridays) which I had flown up for, then she was concerned about my feelings? I was never brought to the sample studio. I left feeling more despondent than ever because of how I was treated.

Save your time & money, go somewhere where they will treat you with dignity & they will remember you are the customer & the bride.