John E

Review of Reno Orthopeadic Clinic

The clinic decided recently that they no longer wa...

The clinic decided recently that they no longer wanted to work with Aetna. I can understand the business decision. What I can't understand is treating a non-emergency patient without telling them their insurance would not cover the visit. Providing service without telling us the bill would be 100% out of pocket is unprofessional. They informed us at the END of the appointment which indicates they knew all along. Obviously, money matters more than their patients...

Moral of the story- Don't simply take Renown's referral as your only option. Check around before choosing a specialist. Many times Google ratings are based on a lack of knowledge. People haven't had better service so int heir mind, this is as good as it gets.