I am very disappointed by this company. First they...

I am very disappointed by this company. First they did not disclose the added cost associated with their initial trip. They charged me a $84 trip fee then $60 for troubleshooting. That is fine...but this was not given or explained when asked prior to scheduling.

I talked to one of their service managers who was very rude, loud and aggressive as I inquired about the service fee. The tech diagnosed my system as needing a new TXV. When I asked the service manager to break down the price of this with labor and part cost he refused. He got very aggressive and said they do it as a flat fee. Then I asked what his Mhr cost is and he said $120. The price the tech quoted me was $1131 w/o tax. My next question was how long does it take...he said 4-5 hours. This is taking out the old refrigerant and replacing with new. So now you do the math. For the flat rate fee of roughly $1200/$120 Mhr = 10 hours.... Tell me who's getting screwed.

ME as a CONSUMER should be able to know what the heck i'm paying for. These guys are CROOKS. The price of a NEW TXV is under $200 if I bought it. Their cost is more like $120-150. I can see a price of $500-650 to complete this work based off the Mhr rate. My unit is very easy to access in the basement without any awkward body positing. He will be standing up facing it directly.

I used this company due to many of the consumer's who write reviews. Many do not do their homework when it come's to cost and why. I did mine. DO NOT USE THIS COMPANY.