Tom Shives

Review of Omni Charlotte Hotel

Complimentary internet is useless. WiFi signal is ...

Complimentary internet is useless. WiFi signal is too weak to be functional. Staff was numb to any concerns I had regarding this as well as other problems I had. There was construction going on on the floor above me. When I called staff they showed no compassion or consideration about the problem. It was a constant buzzing going on, so loud I couldn't hear the TV. Their answer was "it will be going on till 5 and there's nothing we can do about that, you could try talking to front desk about transferring rooms". If that was the case why would you put anybody in this room? Room was fine but the staff need serious work on customer service. Not a friendly greeting or hospitality overall. Front desk sounded annoyed at me checking in or asking questions. Came here for a conference, will opt out of my next stay here.