Rob Moss

Review of Right At Home, South Jersey

I contracted to use right at home for my 90 year o...

I contracted to use right at home for my 90 year old mother. I actually cancelled another agency to start with their staff after we discussed the needs , terms, etc., post stroke of my mom. She is bedridden requires a person with knowledge of post stroke. I emphatically stated that I needed help that was attentive, on time , didn t call out continually , I., e. Constantly for weekends Especially as is common in this industry. Most importantly the fact that I wanted consistent help , not the usual carousel of names which is detrimental in a covid pandemic especially where I have mom plus a chronically ill daughter in my care. I cannot have a bus station of strangers walking thru my home weekly.

Anyway, first weekend. Saturday lady showed up did a nice job and I liked her. Sunday s help I was not so lucky with. No call, no show. Not even from the agency the night prior saying the girl was not coming. Nothing. Management was ambivalent , silent, and I had to chase them down. There was no reason. Just no show. Mind you I told another agency not to work in order to start with the big national right at home with reduced hours daily , for more money per hour. Left me high and dry changing diapers. I am the son. Can you imagine????

Monday goes by , no call. Tuesday oh, sorry. We can t help you obviously we cannot get you regular help as you requested , and we will be better off cutting ties. What? Huh? I cancelled out another agency for this obnoxious attitude of a company?!??? I would say you don t get what you pay for in this industry..., and they are pretty much all the same when it comes to calling out, and being late. My wife has racked up thousands of dollars in being docked fees / lateness / because of agency tardiness. Not my wife s fault. All of the agencies share this issue. Small and national. Makes no difference.

These guys aren t what they bill themselves as, and I would not pay their rate ever again for that kind of ego driven service. It s
Completely wrong the way I was handled. They put my mother and I in a very bad position, but they managed to pick up their time and a half payment for July 4th a few days ahead of time. That much they got correct. Beyond unprofessional and inappropriate for personal care? I would say my dog groomer was more attentive. Imho. Right at home? Not in my home!

You would think the day the lady called out they would have made more of an attempt to fill the day, huh? First impression goes far, no? No, they could care less. Even dumped potentially thousands of dollars in business! Who does that!?!? Great manager!

Rob