Proximity to T5 and overall room standard and valu...

Proximity to T5 and overall room standard and value very good. Food very disappointing - fish and chips tasted pre-cooked. Luke warm, soggy batter and chips. A shame and nowhere near value for money. I was looking for a regular hop-off point for travel but...not so sure. I gave the receptionist the same feedback. Brief, superficial 'sorry sir' followed by 'use the same card to check out?' Didn't feel like real concern. I'm a 100+ night a year business traveller (mainly SPG) and this was way off. Your choice to follow up with me or not.