Addendum to original review....

Addendum to original review....

I'll give those in the front office some kudos. They actually read reviews and act on them, so be prepared to get a call.

It appears that the review of my experience was read and apparently deemed significant enough to actually address with me directly as they could coordinate my name on the review with the paperwork and retrieve my phone number. Who does this? Apparently NortStar Ford and, after a little bit of a rocky start followed by a good conversation, it was clear to me that they take the manner in which their personnel represent NorthStar Ford very seriously in the hiring and subsequent training and ongoing development.

I appreciate that they took the time, were understanding of my perspective and offered an apology. An offer to refund the charge was appreciated but superfluous so we settled on something that would be more productive.

I rest assured that the events leading to my review will be addressed at NorthStar Ford and that there are those working there that care about the experience you have at NorthStar Ford. Again, kudos to them!

Original Review...



I'm sure they are a great bunch of guys and maybe this particilar young man doesn't understand or care about the potential he has to affect the customer's opinion of NorthStar Ford. Maybe business is good enough right now that losing customers wouldn't result in needs to reduce staff...maybe his job. But that can change as there are many options for getting an affordable oil change as well as qulaity service these days.

As a former Ford Motor Company employee and from three generations of Ford Motor Company Twin Cities Assembly Plant workers I choose to take my truck to a Ford dealership. I however will examine other options as I will not return to NorthStar Ford for service based on my experience on Monday.

Superior, WI has a dealership where maybe they haven't gone all "big city" and think that as the Service Counter Representative they are "all that" like the young man I encountered.