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jonavan sanders

3 years ago

** after reading more reviews this is apparently a...

** after reading more reviews this is apparently an ongoing issue that is being overlooked**
Absolutely terrible customer service the lady that answers the phones was extremely rude to my elderly grandparents and myself. If anyone that works for this company sees this I would like to speak to management myself, if management has any respect for their customers.... according to the lady in the phone management was the one that told her to rudely tell me she was hanging up on me and calling my confused elderly grandparents who are already confused and upset because she is rushing them to be there at 7:30 when they have been on the road for almost 12 hours already.. God forbid a man with brain cancer and diabetes has to make a stop or 2.... I hope that management will attempt to make this right if so I will edit this review accordingly otherwise June 30, 2019 is the date of incident the initial phone call was placed at 6:02

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