Aneeta Mohammed

Review of Huawei Canada

My son's earbuds stopped working for no apparent r...

My son's earbuds stopped working for no apparent reason a couple months after we got them. I contacted Huawei to repair them as they were under warranty. Huawei confirmed the warranty and I shipped them the earbuds. A few days later, I received an invoice from Futuretel, whom I had never heard of. I contacted Huawei to ask why my earbuds were sent there without my knowledge or consent and why I was receiving an invoice for something under warranty. Huawei said I would need to contact Futuretel. I contacted Futuretel, who advised that there was corrosion on the earbuds, not covered under warranty and that there would be a penalty fee if I don't proceed with the repair quoted. I again contacted Huawei and explained that my son literally used them only to listen to Youtube videos, no way there was corrosion. A day later, Huawei emailed me a picture of earbuds, and a case, covered in a disgusting yellow substance and claimed that was evidence of corrosion. There was no way the item pictured was what I sent them and if it was, they had manipulated the item themselves. They were clean, white, no signs of visible damage when I sent them. I explained to Huawei that wasn't what I sent them and all of a sudden, they couldn't speak English and couldn't hear me properly. The person I was speaking with demanded that I produce an image of the earbuds I sent them. Not knowing how shady and dishonest they were, I hadn't taken any photos. I will never buy from Huawei again. Worst company EVER.