Terry Burkes

Review of Lindsay Acura & Lindsay Honda

my most recent visit to Lindsay Acura has resulted...

my most recent visit to Lindsay Acura has resulted in me terminating our relationship after 5 years of religiously attending for recommended service and repairs. in May of 2016, I took my Acura there to have my rear brake calipers, pads and rotors replaced. last week, I went to put my summer tires on and took a look at the calipers and slide pins, finding that one calipers had not been replaced and was not functioning. when I called the dealership to advise of the issue, the service manager immediately attempts to find fault with me, asking why I took the car somewhere else. when I advised that i had a choice of where to take my property, he tried to say that the mileage i had driven in the interim (68K) was likely the culprit. when I gave him resistance, he then converted his rebuttal to blaming me for declining service that had been solicited every single time I took the car there. I immediately returned home to retrieve my receipts and printouts, in preparation for a meeting in-person. when I brought him the broken part and the receipt for May2016 new parts and labor, he looked at the broken part, smirked and said "it's been over a year," like he was holding the antidote in his pocket. he then turned his back. my wife and I will take our Acuras elsewhere.