The female clerk was rude, crass, and presented wi...

The female clerk was rude, crass, and presented with a hostile demeanor. I shipped a package to this location for my son to pick up. When he arrived to pick up the package, the clerk responded, I don t accept packages and we don t have it . I was on the phone with my son as he arrived to pick it up, and I explained to the clerk that I confirmed in advance that I could ship the package to that location prior to shipping. The clerk said again, I don t accept packages . When I asked if she could tell me where my package was, she replied, look it up yourself, you have the tracking number . When I reminded her that I was the customer, she repeated you can look it up just like I can!!! . She finally revealed that she refused my package and sent it back to the shipping location. Unbelievable!!!!

At least the original shipping location in Royal Oak, Michigan helped me to locate my package, offered service recovery, and refunded my money... thx Royal Oak UPS!