Natalie Junk Review of Upstream Brewing Co
Went to this place in a Monday and let me just say...
Went to this place in a Monday and let me just say the kitchen was SOLID. The food was amazing and cooked perfectly I had the lamb kabobs. My server however Patricia L is the only reason why I gave 2 stars. I would have given 5 stars per usual. We were asked if we were there for happy hour or dinner by her btw before even being seated. I was very confused because does that really matter? So we said dinner and she happily took us to her section bypassing the host? Right out of the gate she started fishing for tips and we hadn't even ordered. We knew about her family life, how tired she was, how slow they are on Monday blah blah blah blah. Then after getting our drink order, fishing for tips again, literally yawning at the table and her excuse was my nephew yawned therefore she needed to as well. Um ok? Then after bringing bringing use our first glass of wine she told us "btw the bottles are half price right now" (little did she know she would have made more money had she told us that from the get go). Then she took our order. She basically told me how to order my lamb which should have been suggested medium rare but she doesn't like it that way. She had no idea how big the wings were. When my mother ordered the salad she didn't even ask what kind of dressing she wanted just assumed ranch I guess. It was a side salad doesn't she get a choice? Now onto my nephew.... When we came in she asked do you want a children's menu, we said no he eats off the adult menu. We ordered a cheese burger and he got a children's cheese burger, again assuming she knew what he wanted. He left hungry. When she came to check on us she yelled from another section "how is everything" FROM ANOTHER SECTION!!!! She handed my mom the to-go container with the check in the same pile, very akward and took forever to return to collect payment wine glasses were empty table bussed. We saw more of the other servers than her she was too busy standing in the kitchen line talking to pay attention to us. She had 1 table....our table... She made sure to let us know that over and over again.
I have been going to this establishment for years and have never been so disappointed with the service. I know it's Monday but seriously that shouldn't matter with the service you receive the prices don't change.
As of right now I would be completely embarrassed taking anyone there for fear that I would get her as my server again. Again the kitchen did an outstanding job as always they should be very proud of the food they serve I can't say enough about that. But step up your server game.
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