Shelly Grewal

Review of Freedom Toyota

I usually don't write reviews, let alone negative ...

I usually don't write reviews, let alone negative ones but for me to feel compelled to write this means things had to go seriously wrong. Yes, they did have the lowest price within a 3 hr radius but the service I received at this place is not worth a visit. First, the car I drove 2 hours out to see had 1,300 more miles than advertised and the salesman said he just put the ad up himself 3 days prior. How did the car get 1,300 miles in 3 days? Then when I sat in the car, it had coffee stains splattered all across the front of the ceiling. Terrible first impression! I ended up buying the car because they assured me it would be throuougly cleaned and inspected before I took it home. I leave the place to find my brake light not working and the floor mats missing from the vehicle. The manager made a comment about the brake light being a minor issue but to me it's not minor. It's a safety issue and knowing I had 2 hour drive ahead of me, I could've easily been pulled over.
After spending such a large amount of money on a purchase, one would expect to feel reassured they've made the right decision. But with my experience so far, I'm left wondering now, what else could go wrong?
They did fix the brake light, cleaned the car and I'm hoping my floor mats will be arriving in the mail soon but I'm still left disappointed because they overpromised and under-delivered. I shouldn't have to feel like I'm the inspector, making sure the product they promised is what it actually is. They're lucky I trust the Toyota brand and have had many pleasant experiences with other Toyota vehicles. If it wasn't for that, I honestly wouldn't have bought the car. They give Toyota a bad name.