Be prepared to wait in line 30+ minutes and watch ...

Be prepared to wait in line 30+ minutes and watch people continuously cut the line because they know the owner...

Went to Cisco for the first time a few weeks ago and will not be going back until COVID is over (when social distancing is no longer required meaning no line). There was about a 30 minute wait in line to get in (no problem) standing in the hot sun which was probably about 40 people long. While waiting in line, we kept noticing people cutting the line (probably about 25-30 in total over the course of our wait). When we finally got to the front, I asked the hostess if they were taking reservations and how all those people were able to skip the line. The response: "we don't take reservations. they either know the owners or managers." There are only a certain amount of tables and your maximum stay is capped at 2 hours, so the "VIP" cutting the line makes is MUCH longer than it has to be. Very unfair to the rest of the paying customers who have to wait in line. Poor customer service in my book