Silvia Roccato

Review of St John's Therapy Centre Londo...

Extremely disappointed. I went there in April as a...

Extremely disappointed. I went there in April as a walk-in patient in my lunch break for a blood test. It was something my GP requested with urgency as I had a condition where an early diagnosis was needed. I specifically asked to the nurse if the blood test result would be send to my surhery, she said that they would have done it, so I left to her the address and name of my GP practise.
So, as a conclusion, those results never got to my GP practise, I had to call personally many times and every time they addressed me to the lab, then reception, then another person, etc. And no one knew anything.
I asked my GP practise to call them and after few attempts they got to talk to someone who said my results would have been delivered.
Well, today my GP practise haven't received those result yet.
That all was a waste of time for me, plus the fact that I couldn't get a decent service and waste additional time I'm calling them and calling my practise....to get to nothing.
If you don't send the results to patients, please, don't allow walkin-in patient to access to your service. It's better to say "go elsewhere as here we are not able to send the results to practises that are not connected with our centre".
And you guys are just one example of how the UK NHS service is completely screwed.