James High

Review of Toyota of Richardson

I had an up and down experience here but in the en...

I had an up and down experience here but in the end I am very satisfied with the end result. I worked with Yony and Michael in preowned sales and both were extremely helpful and worked very hard to figure out how to make the numbers work to get me into the truck I wanted for the price I wanted to pay.

Then we went over to finance and things didn't go very well since I wasn't interested in the mpp coverage. Dealt with Chase and he was very condescending and was extremely pushy about getting the extra coverage. When I again said I was not interested he seemed to get upset and there went the customer service and the lower interest rate he quoted us. Hardly said anything else the rest of the time and just told us where to sign the papers.

So then, a couple days after driving the truck I find damage to the top of the cab of the truck I bought that none of us had seen, not me, my wife, Yony or Michael. So I take it back being very upset that I just bought a damaged truck. Well no worries, Yony, Michael and Brian worked with me and ended up getting me into another Tacoma, same year and fewer miles.

I am very pleased with the way they handled this with me. They could've left me in the truck I had already signed papers on and drove off the lot but they made things right with me when they didn't have to and made me a very very satisfied repeat customer.