This is specific to the High Velocity sports bar, ...

This is specific to the High Velocity sports bar, but reflects on the Foot and Beverage staff overall. They are unable to effectively manage a wait list. If you ask to speak to the manager's supervisor, your name will be removed from the wait list and your group will be escorted out of the bar by security. This is the case even when you have not been drinking, do not raise your voice, do not use profanity, do not hurl threats, and speak privately with the manager where no other guests can overhear the conversation. Guest relations and conflict resolution training is lacking in this area of the resort. The Spa, on the other hand, is fabulous.