Glennn Kelly

Review of Cedar Park Regional Medical Ce...

After TWO trips in 3 days to Cedar Park Regional m...

After TWO trips in 3 days to Cedar Park Regional my 65yr old wife was admitted to this hospital with a touch of pneumonia ER Trip 1 treatment was ineffective. On ER Trip 2 on a Sunday evening no treatment was provided by a Doctor. The staff got her a bed and into the system. Blood and urine were drawn. Lung X-rays were taken. No treatment was offered despite the patient telling the nurses she hadn t had any nourishment for 18 hours. When a doctor finally saw her on rounds it was early morning and she was surprised by her lack of treatment. We spent 72 total hours in the hospital in a state of confusion about treatment about when we could go home and a follow up treatment plan.
Two weeks later we started receiving bills. My wife has the top tier plan of insurance through her employer and BlueCrossBlueShield. She has endured major surgery before and we have paid co-pays and deductibles that were at least affordable compared to the cost of the procedure and hospital stay. Cedar Park Regional is different. Listed in BCBS directory as an IN-Plan facility the reality is they employ Drs. Who are NOT in plan. If you are treated by those Drs.you are screwed! We tried to negotiate with the insurance company and they pointed out the Drs. would not accept the negotiated price agreed upon by BCBS with in plan Drs.
Cedar Park Regional were intractable in negotiation. On a combined bill of $6K the best cash discount I could get was $160. The only advise I could get from BCBS was that on the ADMISSION FORMS AT INTAKE write that you request treatment from ONLY IN PLAN Drs.

Cedar Park Regional will come after you like a crooked-nose collection agency while you try to sort out what your options are to paying $6000 bill for 3 days in their facilities.
Then after paying their blood bill in FULL their billing office couldn t figure out how to get me out of collections.
Go somewhere else, do not trust these people with your life.