Jess T

Review of Commonwealth Dodge

Terrible experience! The first gentleman that gree...

Terrible experience! The first gentleman that greeted us (Mark) was great and real and understood what we wanted. When we explained we wanted to go to another dealership to feel out our options he called over another salesperson who I believe was a manager (Chris). What we thought was a good experience turned into chaos when we got home. Everything we had been told would happen regarding the car did not. There were spots on the interior that were supposed to be cleaned and allegedly they had been although the car didn't look like it had even been vaccuumed out. They told us we had to purchase an extended warranty plan and already had it written into the contract. The overcharged us for the vehicle (which I know was partially our fault) by nearly 10,000 making it next to impossible to get it refinanced considering the "best" loan they could find us was almost 10%. They told us the plates would show up at the dealer and instead got mailed to the wrong address in another state. I would not recommend going to this dealership unless you are well seasoned in the art of conning, deceit and lying and are able to give them back a dish of their own medicine.