Dan Antolak

Review of Empire Today, LLC

The price was fair BUT what a TERRIBLE SERVICE EXP...

The price was fair BUT what a TERRIBLE SERVICE EXPERIENCE. This is the first and last time I will use this company. This is also the first negative review I have ever done. First it took a week to get a proposal (not contract) from the salesperson promised later in the day that he came out. It took him two minutes to get it to me after my THIRD phone call to him. On confirmation, they gave me an 8AM to 6PM installation window. They called early that day and said it would be in the afternoon. I waited till 3pm before calling customer service. They said the installer will call me. He did at 4PM and said they did not have time to do it. A day off wasted! He promised me he would be there FIRST THING the following morning. They showed at 11:30am, causing a number of work and personal issues. NOT quite first thing. Also, I DID speak with them about this in which they gave me a token discount, so no need for the canned answer "from the owner" of we will contact you concerning your issues!