I was the victim of a crime as a result incurred a...

I was the victim of a crime as a result incurred a ambulance bill. While the court case was proceeding the bills were to be covered by NYS crime victim services and my insurance until restitution was made. The bill was never covered and I was reported to this law office. Now because of clerical error my credit is tarnished until 2019. After making a phone call and explaining the situation they say there will not remove it from my report. My response was "So my credit is going to be ruined for the next six years over me being a victim and a clerical error?" The obnoxious woman on the phone responds with "Not by me personally but yes that is what this office intends to do."