The people that run this place are horrible. After...

The people that run this place are horrible. After the J.J. Watt ticket debacle I emailed them because my credit card showed a temporary charge for the tickets. After emailing them with a screen shot of the pending charge, they replied to my email and cancelled the pending charge. With no explanation of why they just cancelled the charge instead of honoring their mistake. After sending them an email to let them know my disappointment, the manager, Jennifer Schwarz cc'd her boss. I then let them know how disappointing their service was, how unhappy I was with their lack of customer service in this situation, and that they could have done more. They did not reply. This is not a well run company. This is a company that does not know how to handle customers when their company is in the wrong. I would not recommend for anyone to use this venue if they have other choices. When a company wont respond to a very dissatisfied customer, it just shows a lack of professionalism and a lack of service that is geared to make customers happy. Truly disappointed.