Trevin King

Review of BakerStreet Steakhouse

I was sure looking forward to a good experience an...

I was sure looking forward to a good experience and great food after a long day a work. I called about 6:30 to reserve a for 1 in the dining room and was told 9:30pm was the earliest I could be seated. However about 8:15 I was called and informed my table was ready. I rushed to get dressed grabbed and Uber. When I arrived I was shocked to be seated in the bar area, which I don t like because I tend to be neglected. Unfortunately that stood true here a Baker Street. My server was great, prompt with a great attitude. I ordered a salad and a single crab cake as a starter. The salad came out quick however no crab cake I was told it was right behind the salad. 20 minutes later my ribeye and sides show up all crammed together on one small plate. Steak was cook good and tasted good but hey still no crab cake. Finally after talking with my server I told her my disappointment about not being seated in dining room, my starter not coming out correctly and the food looking thrown on a plate. She told me that yes today was not a good day for them and she was get a manager. This manager had been at one table for the entire meal talking and trying to sale a bottle of wine.
Finally my server got his attention took him to the back and he came to my table with my crazy ale about halfway through my steak. It was hot but dry it tasted rushed and not great. I have two bites. I tired to explain everything to him but he acted like it was my fault I wasn t seated in the dining room, well I called ahead and told them I was willing to wait about 3 hours but I guess that wasn t enough. When you spend $100.00 on a meal for a single person you expect to have great service, with everything put together or at least fixed in a timely manner or at least an apology. This manager made me feel it was my fault and the only issue was the crab cake. Unfortunately that not the case. This establishment need help in a lot of areas especially in at the kitchen pass and the managerial department. Highly disappointed and I will not be back.