Andrew Pan

Review of Hauna Prince Hotel Salon

Overall this is a beautiful resort with great view...

Overall this is a beautiful resort with great views and access to the beach. There are two pools on the property, including a large kids pool and jacuzzi, as well as a newly redone adult pool with jacuzzi. The landscaping makes the environment more tropical and inviting, which builds the natural atmosphere of the location. However, there are a few things that should be improved. The staff in the lobby did not seem to seem to be too knowledgeable about activities in the hotel as well as throughout the island, for example, the star gazing activity that was present on the website, but was never communicated properly to us by the staff. Furthermore, there is no books or information pamphlets to inform us better of activities to do on the island and hotel. Moreover, the golf course was closed, however, was labeled as open on the website. In addition, the staff in the lobby did not seem to be thrilled about the transition to Marriott, as they did not seem to want to converge the points to the new system and did not inform us of the Marriott representative available to give us discounts on dining and other resort activities. We had to find out on our own instead. The dining experiences with good food and picturesque views, was overpriced. For example, at the pool restaurant the tacos were $21, but only included 2 medium sized tacos and were nothing special. Subsequently, the coffee bar was disappointing in terms of the coffee itself, as it tasted watered down. On the bright side, the hot dog and the turkey wrap were excellent and tasted good. The barista at the coffee bar was unable to make any smoothie until after 11 A.M., due to the person in charge of smoothies not being present at the time. There was also no menu available to see. Moreover, it would be much appreciated if there was a gift shop that stayed open last 6 P.M., as guests have to leave the hotel in order to get certain necessities in the evening. As a whole, this hotel has always been great to visit with magical views and great
pools, but once the transition to the new name
and renovations are complete, I m sure the hotel can go back to being an exceptional 5 star resort.