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There are many perfectly good things to say about ...

There are many perfectly good things to say about the amenities of the airport hotel.
Problem is: they are profoundly dishonest!
First, they locked us out with their electronic room cards at 9am in the morning because they considered us gone taking a plane flight. Well, we weren't gone and it took over 20 minutes and 3 calls waiting in the hallways (elevator had locked us out on the 8th floor) to get us back into our room with our belongings. Then, the mgr promises to remove the breakfast charges due to this poor hospitality policy... but you may have guessed it... they did charge our credit card for it anyway. And to top it off, they charged us also for mini-bar items we did not - and never do in *any* hotel - take or use. Lastly, after communications with their office personnel, who promised to look into the matter and get back to me... which... you also guessed it.... they DID NOT EITHER. Yet a $142 charge was applied to our credit card.
Of course, we are denying charges with our bank, but whether this is resolved properly is really not the issue as far as a review. Wouldn't you agree?

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